B.S., Industrial, Manufacturing, and Information Engineering, 2003
Morgan State University, Baltimore, MD

Applications: Adobe Photoshop, Illustrator, Dreamweaver, Captivate, Flash; Macromedia Fireworks; Microsoft Office; SQL Server Management Studio; Visual Studio (SSIS and SSRS); Navicat Lite; pgAdmin III; TMWSuite Brokerage; TMW Operations; TMW CRM Right; knowledgeable in MercuryGate TMS and MercuryEdge; PDI Enterprise; PDI FocalPoint; PDI Store Assistant; NCR Radiant POS system; Laserfiche Enterprise Content Management System; Laserfiche Quick Fields

Programming Languages: ColdFusion, CSS, HTML, XML, SQL, PostgreSQL; knowledgeable in ActionScript, VBScript, JavaScript, jQuery

Management Systems: Serena Collage content management system; HealthStream learning management system; K Alliance LMS; Message Systems Message Central; Help STAR help desk; Zendesk help desk; Track-IT! help desk; Advantage customer relationship management system; OfficeTrax help desk

Other: Experienced in object-oriented analysis and design including, but not limited to, UML class diagrams, use cases and flowcharts; understanding of the Software Development Lifecycle; knowledge of Section 508 standards

Royal Farms | 2015 – present | Baltimore, MD | Data Analyst
• Create new and modify existing reports using SSMS and SSRS
○ Reports are then published into PDI’s business intelligence portal, FocalPoint
• Administer user accounts in PDI Enterprise server
• Troubleshoot store IT related issues either remotely or on site.
○ POS system errors and failures
○ General network connectivity issues
○ General daily paperwork issues
• Troubleshoot corporate office IT related issues
○ General PDI Enterprise related issues
○ User account/email errors and other issues
○ Hardware setup and repair
• Co-administrator for Laserfiche CMS
○ Corrected invoice errors
○ Corrected workflow errors
○ Created and modified vendor templates in Quick Fields (QF)
▫ QF is the OCR engine of Laserfiche
• Acted as a liaison between users and the 3 IT project managers
• Mentored new hire for IT Help Desk.

Cowan Systems, LLC. | 2014 – 2015 | Baltimore, MD | Logistics Business Analyst - Process Improvement
• Analyze and improve on the brokerage billing team's and processes by performing actual duties
• Business analysis, process improvement, application support for the brokerage division
○ Address, manage, and handle all division related, day-to-day help desk tickets and requests
○ Use SSRS for report creation/modification requests
○ Project manager for all technical projects
○ Main point of contact for a multitude of third party vendors currently used by the division
○ Assist and advise terminal and senior management in multiple capacities
• Projects managed/managing
○ Automated workflow management for carrier onboarding and requalification, carrier rate confirmation management, and automated document indexing and imaging
○ External TMS data reporting
○ TMW Operations implementation

Agora, Inc. | 2012 – 2014 | Baltimore, MD | Technical Applications Specialist, Tier 2
• Monitor help desk tickets escalated by the Tier 1 team
• Write SQL queries for target based mailings using pgAdmin
• Create and schedule ColdFusion tasks
○ Daily task to email and archive files from third party vendor
○ Hourly tasks checking statuses of certain tables in different DBs
• Troubleshoot HTML and CSS problems that affiliates have in OPIUM or Message Central
○ OPIUM stands for Online Promos In Under a Minute. It is Agora's Flash based, in-house e-commerce system.

University of Maryland Medical System | 2012 | Baltimore, MD | Web Editor
• Maintained current intranet site using HTML, and CSS within the Serena Collage CMS
• Edited and published Qarbon Viewlet pages
• Edited and published Adobe Captivate pages
• HealthStream
○ Managed administrators and students
○ Managed courses and assignments
○ Authored, published and republished courses and assignments
• K Alliance
○ Managed administrators and students

Prometric | 2006 – 2012 | Baltimore, MD | Technical Designer
Requirements Gathering and Analysis:
• Conducted client facing meetings to gather and analyze requirements based on client needs and preferences, whether on proof-of-concepts or actual exam builds
• Conducted meetings with client services managers (CSMs) and/or the test design (TD) team to analyze the requirements and parameters set forth by the client in preliminary Test Parameter Documents (TPD) for final approval
○ TPD – a technical specifications document that the owner of the exam, the operations managers, and the CSMs develop detailing the end product requirements and parameters
• Conducted meetings with software development team to add new features or fix bugs in proprietary software/driver
○ Documented and translated client preferences and requirements to more technical specifications that can be used by the dev team
Test Publishing:
• Created computer based testing solutions that meet client specifications and convert client provided source files into web-friendly formats for use on proprietary production systems using HTML, XML, CSS, JavaScript, and VBScript
○ Read, understand and manipulate existing scripts (either in JS or VBS) to execute client/project specific needs/requirements
• Developed proof-of-concept products and perform detailed quality control testing and reporting on functionality
○ Resolved software, operational problems, program design flaws, and technical issues
○ Performed thorough quality control testing on products and report typographical errors, formatting errors, inconsistencies and other quality problems
• Created technical documentation utilizing Microsoft Word/PowerPoint/Excel
○ Client facing documentation to help facilitate in reviewing of products
○ Designer facing documentation to facilitate and keep records of all processes in regards to general and specific client needs
• Maintained integrity of source code and security of client data using Version Control Software and error tracking
Quality Control:
• Used the TPD to QC the exam
• Launched exam to verify all parameters were followed
• Checked in the results and the TPD into version control software (PVCS), HP Quality Center, and MAGIC (Software Integration and Management System)

FASCAN International, Inc. | 2006 – 2008 | Baltimore, MD | Outside Web Consultant
• Created and designed FASCAN advertisement in Concrete Products publication (July 2006)
• Designed and developed the FASCAN website
○ Conducted JAD sessions with the CEO and GM of the company to determine requirements of the website
○ Used ColdFusion along with an Access database to manage and maintain content pages and also a password protected section of the website
• Designed and developed the Java application "Calculate Intermediate Crane Radius and Capacity"
○ Conducted JAD sessions with the training specialist to analyze the requirements of the application
○ Used object-oriented techniques to determine and analyze the problem of the project
○ Created use cases and use case diagrams, flowcharts, and UML diagrams to model and conceptualize the basic design, logic and functions of the application
○ Used NetBeans to create the logic and the UI of the application

Morgan State University | 2004 – 2006 | Baltimore, MD | Research Assistant/Web Developer
• Lead researcher and lead designer and developer of the Research Poster Information System project in conjunction with the National Science Foundation/Johns Hopkins University Engineering Research Center (ERC)
○ Conducted JAD sessions with ERC program and project managers to analyze the requirements of the project
○ Used object-oriented techniques to determine and analyze the problem of the project
○ Created use cases and use case diagrams, flowcharts, and UML diagrams to model and conceptualize the design and functionalities of the application
○ Used ColdFusion to develop an HTML mock-up of the designed Java application to present the UI and functionalities of the application
• Lead researcher at the School of Engineering evaluation team of the Healthy Hearts in Public Housing (HHPH) program for the Baltimore City Cardiovascular Health Partnership
• Co-designed, developed and implemented the HHPH project model, website, and database
○ Conducted JAD sessions with Baltimore Housing and MSU Public Health Program project managers to analyze the requirements of the project
○ Used object-oriented techniques to determine and analyze the problem of the project
○ Created use cases and use case diagrams, flowcharts, and UML diagrams to model and conceptualize how to efficiently store and display the data collected
○ Used ColdFusion with Access to manage, maintain, and display assorted database reports of the collected data in a simple to read and use format on the website
• Supervisor of a computer lab with 20 Microsoft Windows XP based workstations and 3 Microsoft Windows Server 2003 based servers